Frequently Asked Questions

A: Orders are shipping 48 hours after you order. Tracking number then take 1-3 days to be sent. Some orders due to stock issues may be shipped from our overseas warehouse which cause tracking numbers to be issued 3-5 days after shipment. Please check your spam folder or search “yahhome” in your inbox if it takes any longer than 7d after your ordered from our website.

A: If your order status shows as delivered but you haven’t received it yet, here are some steps you can take:

1. Check with other recipients

Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check mailbox and with neighbours.

2. Check your local pick up points

Your order could be at your local pick up point. A simple google search of your area will show you them.

3. Contact the seller or courier service

You can directly contact the logistics partner.

4. Check your delivery address

Ensure that your delivery address is correct. On the order details page and order confirmation email, you can view your delivery address.

5. Raise a refund request

You may raise a refund request for non-receipt of the order as long if it has been over 30 days after you ordered it. Please contact us ASAP.

A: As long as your order hasn’t been shipped, you can cancel it directly and receive a refund to your original payment method.

However, if your order has already been shipped and is in transit, it generally cannot be canceled.